>>2605119AYRT, unfortunately I think my tips for absorbing this information boils down to "have an incentive to not give up on practicing" and "do not run away when it becomes tough". The second one is the most important one I had to focus on. There were a lot of days, and sometimes still are, when I think to myself "Jesus christ shut the fuck up I wish I was anywhere else but here". But I was encouraged by feedback from my boss, coworkers, supervisors, and customers. Customers would typically call back with complaints about services sucking, but sometimes they'd call and say "thank you anon for helping me find x y z" and that made it worth it. I think if I was tasked with doing this on my own I wouldn't do it.
It was also really, really personally important to me to learn how to be more empathetic. I was in a
toxic relationship and I thought if I learned more I could fix it. Instead, I learned how to emotionally control myself, and I also picked up a lot of tips when I was being trained on domestic violence related calls, and that led to me breaking up with my piece of shit ex. I still have the job and the ex is gone. Win win.