>>259072Depends what company you work for.
You could be in a call center for cell phone carriers, banks, tech, travel, etc. Someone else I know does one for Paypal. So what you do is gonna depend on how complicated the service is.
Me? I work for an airline doing sales and customer service. I get a cubicle where I sit all day unless I'm on break or lunch, and I do nothing but take inbound calls and use the company software on a computer. Once a month I have a business meeting to break the monotony I guess.
Sounds easy, and physically it is. Yet mentally it's both the most boring and stressful job you will ever have.
Every call center operates differently but by and large this is universally true. What makes me stay is the health insurance, vacation time, and flight perks. And I guess the pay isn't awful, but it should be higher for all that I have to know about the industry and the bastard customers I deal with.
No one ever calls an airline customer service line because they're happy with us.
Oh and my hours suck and I have to work almost all holidays except the ones that happen to fall on my weekends off.
Don't work in one unless you have to, and if you do go for big companies like mine because at least they'll treat you better than average.